Terms and conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the primesystemsacademy.com website (“Website” or “Service”) and any of its related products, services, memberships, communities, downloads, courses, quizzes, certificates, and other offerings (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Water Rock Media LLC, doing business as Prime Systems Academy (“Prime Systems Academy”, “we”, “us” or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Prime Systems Academy, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Accounts and membership

You must be at least 18 years of age to use the Website and Services. By using the Website and Services and by agreeing to this Agreement, you warrant and represent that you are at least 18 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account, or any part thereof, if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation, goodwill, Website, or Services. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

User content

We do not own any data, information, comments, posts, messages, images, files, or other material (collectively, “Content”) that you submit on the Website in the course of using the Services. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership of or right to use all submitted Content. We may monitor and review Content on the Website submitted or created using our Services by you. You grant us permission to access, copy, distribute, store, transmit, reformat, display, and perform the Content of your user account solely as reasonably required for the purpose of operating, providing, improving, securing, supporting, and promoting the Services. Without limiting any of those representations or warranties, we have the right, though not the obligation, in our sole discretion, to refuse, moderate, disable, or remove any Content that, in our reasonable opinion, violates this Agreement or any of our policies, infringes the rights of others, or is otherwise harmful or objectionable. You also grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, modify, publish, or distribute Content created by you or stored in your user account where reasonably necessary for operational, commercial, community, support, or marketing purposes in connection with the Services.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Where Services are offered on a free trial basis, payment may be required after the free trial period ends, and not when you enter your billing details, which may be required prior to the commencement of the free trial period. If auto-renewal is enabled for the Services you have subscribed for, your payment method may be charged automatically in accordance with the term you selected unless you cancel in accordance with this Agreement. We reserve the right to change products, product pricing, membership pricing, and offer terms at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per business, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and or orders that use the same billing address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, or phone number provided at the time the order was made.

Subscriptions and cancellations

If you purchase a recurring subscription or membership, you may cancel future renewals at any time by submitting a request through our support page at https://primesystemsacademy.com/support or by emailing us at support@primesystemsacademy.com. Cancellation requests should be submitted before your next renewal date to avoid future charges. Canceling a subscription or membership stops future renewal charges but does not automatically entitle you to a refund for charges that have already been processed except as expressly provided in our refund policy or as required by applicable law.

Lifetime memberships

From time to time, Prime Systems Academy may offer certain memberships or products described as “lifetime” access or “lifetime” memberships. The term “lifetime” refers to the lifetime of the applicable product, service, platform, or membership program, and not the lifetime of the purchaser. Specifically, “lifetime” means the period during which Prime Systems Academy continues to operate the relevant Website, content library, platform, course, or membership program. While we intend to maintain our Services for the foreseeable future, Prime Systems Academy reserves the right to discontinue, modify, replace, or retire any part of the Website, Services, courses, content, or membership program at any time. If the applicable Website, product, or membership program is discontinued, lifetime access will terminate at that time, and no further access, updates, or services will be provided unless we expressly state otherwise. Lifetime memberships are non-transferable and, unless otherwise stated at the time of purchase or required by law, non-refundable. They do not include access to future products, courses, services, or programs released separately unless explicitly stated at the time of purchase. Prime Systems Academy also reserves the right to revoke lifetime access if the User violates this Agreement or any related policy, including misuse of materials, account sharing, unauthorized redistribution, or breach of account rules.

Affiliate program terms

Participation in the Prime Systems Academy affiliate program is subject to additional program terms, policies, commission schedules, payout procedures, referral tracking rules, promotional guidelines, and other requirements we may make available to affiliates from time to time. Affiliates must be approved by Prime Systems Academy before participating, and we reserve the right to accept or reject any affiliate application at our sole discretion.

Affiliates may earn commissions only on qualifying referrals in accordance with the commission structure, cookie window, holding period, payout rules, and other terms then in effect. We reserve the right to review all referral activity for accuracy, legitimacy, compliance, and fraud prevention. Any activity determined by us to be fraudulent, abusive, misleading, self-referred, artificially generated, non-compliant, or otherwise improper may result in commission reversal, withholding of commissions, delayed payment, suspension, or removal from the affiliate program.

Affiliates are solely responsible for their promotional activities and must comply with all applicable laws, regulations, advertising rules, endorsement rules, platform rules, and disclosure requirements, including clearly disclosing the affiliate relationship where required. We reserve the right to modify, suspend, or terminate the affiliate program, commission structure, payout rules, attribution model, or participation requirements at any time, with or without notice.

Accuracy of information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, availability, promotions, offers, course details, membership details, or other content. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice, including after you have submitted your order. We undertake no obligation to update, amend, or clarify information on the Website except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

Third party services

If you decide to enable, access, or use third-party services, tools, integrations, payment processors, embedded content, analytics services, assessment platforms, community tools, or other external services in connection with the Website or Services, be advised that your access to and use of such services are governed solely by the terms and conditions of those third parties. We do not endorse, are not responsible or liable for, and make no representations as to any aspect of such third-party services, including, without limitation, their content, availability, security, data handling, or interactions with you. You irrevocably waive any claim against Prime Systems Academy with respect to such third-party services. Prime Systems Academy is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access, or use of any such third-party service, or your reliance on their practices, policies, or content. You may be required to register for or log into such third-party services on their respective platforms. By enabling or using such services, you are expressly permitting Prime Systems Academy to disclose your data as reasonably necessary to facilitate the use or enablement of such service in accordance with our policies.

Backups

We may perform regular backups of the Website and its Content, however, these backups are for our own administrative, operational, security, and recovery purposes only and are not guaranteed. You are responsible for maintaining your own backups of any data, submissions, or materials important to you. We do not provide compensation for lost, unavailable, altered, or incomplete data in the event that backups do not function properly. We will use reasonable efforts to maintain backup and recovery practices, but assume no responsibility for guaranteeing recovery of any specific data.

During your use of the Website and Services, you may enter into correspondence with or participate in promotions of advertisers, sponsors, partners, or affiliates showing their goods or services through the Website and Services. Any such activity, and any terms, conditions, warranties, or representations associated with such activity, is solely between you and the applicable third party. We shall have no liability, obligation, or responsibility for any such correspondence, purchase, transaction, or promotion between you and any such third party.

Links to other resources

Although the Website and Services may link to other resources such as websites, mobile applications, videos, articles, tools, software, marketplaces, communities, or other resources, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource unless specifically stated herein. Some links on the Website may be affiliate links. This means that if you click on a link and purchase an item or service, Prime Systems Academy may receive a commission or other compensation. We are not responsible for examining or evaluating, and we do not warrant, the offerings of any businesses, individuals, or third parties, or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, content, policies, or practices of any third party. You should carefully review the legal statements and other conditions of use of any resource that you access through a link on the Website. Your linking to any off-site resource is at your own risk.

Prohibited uses

In addition to other terms as set forth in this Agreement, you are prohibited from using the Website, Services, or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any applicable laws, regulations, rules, or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, threaten, intimidate, or discriminate against others; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to spam, phish, pharm, pretext, spider, crawl, scrape, or harvest; (i) for any obscene, immoral, exploitative, or abusive purpose; (j) to interfere with or circumvent the security features of the Website, Services, or any related systems; (k) to share accounts, login credentials, or paid access with others; (l) to copy, redistribute, resell, record, mirror, republish, or otherwise misuse paid or restricted content without authorization; or (m) to misuse quizzes, exams, certificates, completion records, or affiliate systems. We reserve the right to suspend or terminate your use of the Website and Services for violating any prohibited use.

Intellectual property rights

“Intellectual Property Rights” means all present and future rights conferred by statute, common law, or equity in or in relation to any copyright and related rights, trademarks, service marks, trade names, designs, patents, inventions, goodwill, rights to sue for passing off, rights to use, and all other intellectual property rights, whether registered or unregistered, and including all applications and rights to apply for and be granted such rights and all similar or equivalent rights or forms of protection. This Agreement does not transfer to you any intellectual property owned by Water Rock Media LLC, Prime Systems Academy, or third parties, and all rights, titles, and interests in and to such property will remain solely with Water Rock Media LLC, Prime Systems Academy, or the applicable owner. All trademarks, service marks, graphics, logos, course materials, downloads, lessons, videos, assessments, certificates, branding, and other content used in connection with the Website and Services are protected by intellectual property laws and are owned by us or licensed to us unless otherwise stated. Your use of the Website and Services grants you no right or license to reproduce, distribute, modify, republish, resell, create derivative works from, or otherwise use any protected material except as expressly permitted by us in writing.

Disclaimer of warranty

You agree that the Website and Services are provided on an “as is” and “as available” basis and that your use of the Website and Services is solely at your own risk. To the fullest extent permitted by applicable law, we expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We make no warranty that the Website or Services will meet your requirements, or that the Website or Services will be uninterrupted, timely, secure, error-free, or free of harmful components; nor do we make any warranty as to the results that may be obtained from the use of the Website or Services or as to the accuracy, reliability, completeness, or usefulness of any information obtained through the Website or Services. You understand and agree that any material, content, download, certificate, assessment, or data downloaded or otherwise obtained through the use of the Website or Services is done at your own discretion and risk and that you will be solely responsible for any damage, loss, or consequence that results from such use. No advice or information, whether oral or written, obtained by you from us or through the Website or Services shall create any warranty not expressly made herein.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will Prime Systems Academy, Water Rock Media LLC, or their affiliates, directors, officers, employees, contractors, agents, suppliers, licensors, or service providers be liable to any person for any indirect, incidental, special, punitive, exemplary, or consequential damages, including without limitation damages for lost profits, revenue, sales, goodwill, business interruption, loss of data, loss of anticipated savings, loss of business opportunity, personal injury, property damage, or other intangible losses, however caused, under any theory of liability, including without limitation contract, tort, warranty, breach of statutory duty, negligence, or otherwise, even if advised of the possibility of such damages. To the maximum extent permitted by applicable law, the aggregate liability of Prime Systems Academy, Water Rock Media LLC, and their affiliates, officers, employees, agents, suppliers, licensors, and service providers relating to the Website and Services will be limited to the greater of one dollar or the amounts actually paid by you in cash to us for the specific Service giving rise to the claim during the one month period prior to the first event giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

Indemnification

You agree to indemnify, defend, and hold harmless Prime Systems Academy, Water Rock Media LLC, and their affiliates, directors, officers, employees, contractors, agents, suppliers, licensors, and service providers from and against any liabilities, losses, damages, judgments, awards, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, incurred in connection with or arising out of any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services, your violation of this Agreement or applicable law, or any willful misconduct, negligence, fraud, or infringement on your part.

Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable law and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid, or unenforceable. If any provision or portion of any provision of this Agreement is held to be illegal, invalid, or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of or relating to it shall be governed by the substantive and procedural laws of the Commonwealth of Virginia, United States, without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of the United States. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the state and federal courts located in Virginia, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Assignment

You may not assign, resell, sub-license, or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent may be withheld in our sole discretion and without obligation. Any such assignment or transfer shall be null and void. We are free to assign any of our rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of our assets or business, as part of a merger, reorganization, or other business transfer, or otherwise as permitted by law.

Changes and amendments

We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement, or such other act specified at that time, will constitute your consent to those changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

Contacting us

If you have any questions, concerns, or complaints regarding this Agreement, or if you need to request cancellation of a subscription or membership, we encourage you to contact us using the details below:

https://primesystemsacademy.com/support
support@primesystemsacademy.com

This document was last updated on March 8, 2026