Privacy policy

We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the primesystemsacademy.com website (“Website” or “Service”) and any of its related products, services, memberships, communities, downloads, courses, quizzes, certificates, and other offerings (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access, correct, or request deletion of it.

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Water Rock Media LLC, doing business as Prime Systems Academy (“Prime Systems Academy”, “we”, “us” or “our”). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Automatic collection of information

When you open the Website, our servers and service providers may automatically record information that your browser or device sends. This information may include your device IP address, browser type and version, operating system type and version, language preferences, referring website, pages of the Website and Services that you visit, the time spent on those pages, search terms used on the Website, access times and dates, and other usage statistics.

Information collected automatically may be used to operate the Website and Services, maintain security, prevent abuse, troubleshoot issues, analyze performance, and compile statistical information regarding the usage and traffic of the Website and Services.

Collection of personal information

You can access and use certain parts of the Website and Services without telling us who you are or revealing information by which someone could identify you as a specific individual. However, if you wish to use certain features of the Website and Services, you may be asked to provide Personal Information.

We may collect Personal Information that you knowingly provide to us when you create an account, enroll in a course, join a membership, make a purchase, submit a form, participate in a quiz, request support, subscribe to emails, post content, or otherwise interact with the Website and Services. When required, this information may include the following:

Account details, such as your username, password, unique user ID, and account preferences
Contact information, such as your name, email address, mailing address, or phone number
Billing and transaction information, such as purchase history and payment-related details
Profile information, such as your company name, job role, or training interests if you choose to provide them
Course, membership, quiz, certificate, and completion data associated with your use of the Services
Communications you send to us, including support requests, feedback, testimonials, or survey responses
Any other information or materials you voluntarily submit to us through the Website and Services

Some of the information we collect is obtained directly from you. We may also receive limited information from service providers or third-party platforms used in connection with operating the Website and Services, such as providers that help us process payments, send communications, analyze traffic, support account access, deliver course features, or administer assessments.

You can choose not to provide certain Personal Information, but doing so may limit your ability to use some features of the Website and Services. Users who are uncertain about what information is mandatory are welcome to contact us.

Use and processing of collected information

We collect and process Personal Information in order to operate the Website and Services, provide products and services to you, communicate with you, protect our rights and users, comply with legal obligations, and improve the Website and Services.

Depending on how you interact with us and where you are located, we may process Personal Information where:

you have given consent for one or more specific purposes;
processing is necessary to perform a contract or take steps at your request before entering into a contract;
processing is necessary for compliance with a legal obligation;
processing is necessary to protect vital interests;
processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests.

We may use the information we collect for the following purposes:

Create and manage user accounts
Process purchases, memberships, enrollments, and related transactions
Deliver courses, downloads, certificates, and other Services
Provide customer support and respond to requests or inquiries
Send transactional, administrative, and service-related communications
Send newsletters, marketing, and promotional communications where permitted
Track course participation, quiz activity, and completion status
Improve the content, usability, performance, and functionality of the Website and Services
Monitor security, detect abuse, prevent fraud, and enforce our policies
Request feedback, reviews, or testimonials
Comply with legal obligations and respond to lawful requests
Operate and administer the Website and Services generally

We may also combine or aggregate information in a manner that does not reasonably identify you in order to analyze trends, improve offerings, and better serve users.

Payment processing

If you purchase Services through the Website, payment-related information may be collected and processed by third-party payment processors and ecommerce service providers. These providers may collect information such as your name, email address, billing address, card details, bank information, or other payment data necessary to process transactions, issue refunds, prevent fraud, and manage billing-related inquiries.

We may receive limited information about completed transactions, such as confirmation details, payment status, partial payment metadata, and billing-related records needed to provide the Services, maintain records, and respond to support requests. The use of your information by payment-related providers is governed by their own privacy policies and terms.

Managing information

You may be able to access, update, correct, or delete certain Personal Information through your account settings, where available. The Personal Information you can manage may change as the Website and Services change.

If you would like to request deletion of your Personal Information or permanent deletion of your account, you may do so through any available account settings or by contacting us using the details provided in this Policy. Please note that we may retain certain information as required for legitimate business purposes, legal obligations, dispute resolution, fraud prevention, enforcement of agreements, recordkeeping, backups, or compliance with applicable law.

Disclosure of information

We may share Personal Information with service providers and vendors that help us operate the Website and Services or perform functions on our behalf. These may include providers involved in website hosting, payments, ecommerce, analytics, email delivery, marketing, customer support, security, authentication, community features, course delivery, testing or assessment services, backups, performance optimization, and website administration.

Service providers are authorized to access and use your information only as reasonably necessary to perform services for us, comply with law, or protect rights and safety. We do not authorize them to use your Personal Information for their own unrelated marketing purposes.

We may also disclose Personal Information:

to comply with applicable law, regulation, subpoena, court order, or legal process;
to protect our rights, property, safety, users, or others;
to investigate fraud, abuse, security incidents, or policy violations;
in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards where applicable.

Retention of information

We retain Personal Information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Website and Services, maintain account records, document transactions, track enrollments and certificates, comply with legal obligations, resolve disputes, enforce agreements, maintain backups, and protect our business and users.

Retention periods may vary depending on the type of information, the nature of the Services provided, and our legal or operational needs. When Personal Information is no longer reasonably needed, we will delete, anonymize, or de-identify it where appropriate, unless a longer retention period is required or permitted by law.

We may retain aggregated or de-identified information that does not reasonably identify you.

Region specific notices

Depending on where you live, you may have certain privacy rights under applicable law. We aim to take reasonable steps to allow you to access, correct, delete, or otherwise exercise rights concerning your Personal Information where required by law.

Disclosures for residents of the USA

If you are a resident of a U.S. state that provides privacy rights to consumers, you may have rights that can include, subject to applicable law and exceptions:

the right to know or access certain Personal Information we have collected about you;
the right to request correction of inaccurate Personal Information;
the right to request deletion of certain Personal Information;
the right to obtain a portable copy of certain Personal Information;
the right to opt out of certain types of targeted advertising, sale, or sharing of Personal Information where applicable;
the right to non-discrimination for exercising applicable privacy rights.

We will review and respond to verifiable requests as required by applicable law. In some cases, we may need to verify your identity, request additional information, deny a request where an exception applies, or limit our response as permitted by law.

How to exercise your rights

Any requests to exercise your rights may be directed to us through the contact details or request method provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information for us to reasonably verify that you are the person about whom we collected Personal Information or that you are an authorized representative.

If you submit a request through an authorized representative, we may require evidence of that authorization. We may not be able to respond to a request or provide Personal Information unless we can verify your identity, authority, and the relevance of the requested information.

Cookies

Our Website and Services may use cookies and similar technologies to support functionality, security, analytics, personalization, membership access, course features, checkout features, and related site operations. For more information about the cookies and similar technologies we may use, and the choices available to you, please see our cookie policy.

You may also be able to control cookies through your browser settings or any cookie preference tools we make available. Please note that disabling certain cookies may affect your ability to use parts of the Website and Services.

Data analytics

Our Website and Services may use third-party analytics tools that use cookies, pixels, log data, or similar technologies to collect and analyze information about how users interact with the Website and Services. This information may be used to understand usage patterns, improve performance, troubleshoot issues, measure engagement, and improve content and user experience.

Privacy of children

The Website and Services are not directed to children under the age of 18, and we do not knowingly collect Personal Information from children under 18. If you are under 18, please do not submit Personal Information through the Website and Services.

If you believe that a child under 18 has provided Personal Information to us, please contact us so that we can review the matter and, where appropriate, delete the information.

You may have the right under applicable law to opt out of certain sales, sharing, or targeted advertising uses of your Personal Information. We do not describe every disclosure to service providers as a “sale,” and not every disclosure is treated as a sale or sharing under applicable law.

If you wish to submit an opt-out request regarding the sale, sharing, or certain uses of your Personal Information where applicable, you may contact us using the details provided in this Policy or use any request method we make available. We will review such requests and respond as required by applicable law.

Do Not Track signals

Some browsers include a “Do Not Track” feature that signals to websites that you do not want your online activities tracked. Because there is not yet a universally accepted standard for how to interpret these signals, the Website and Services may not respond to Do Not Track browser signals in all cases. However, as described elsewhere in this Policy, you may have other choices available to manage cookies, analytics, or certain privacy preferences.

The Website and Services may include social media features, sharing tools, embedded content, or integrations provided by third-party platforms. These features may collect information such as your IP address, the page you are visiting, and certain browser or device data, and they may place cookies or use similar technologies. Your interactions with these features are governed by the privacy policies of the providers that make them available.

Email marketing

We may offer newsletters, updates, promotional emails, or other marketing communications to which you may voluntarily subscribe or from which you may receive communications in connection with your use of the Services where permitted by law. We may use third-party email service providers to manage and send such communications.

You may opt out of marketing emails by using the unsubscribe link included in those emails or by contacting us. Even if you opt out of marketing messages, we may still send you transactional or service-related communications, such as purchase confirmations, account notices, policy updates, course-related messages, certificate notices, or support responses.

Push notifications

If we offer browser or device-based push notifications and you choose to subscribe, we or our service providers may use technical identifiers such as device or browser tokens to deliver those notifications. You can stop receiving push notifications at any time by changing your browser, device, or application settings, as applicable.

Links to other resources

The Website and Services may contain links to websites, tools, videos, platforms, or other resources that are not owned or controlled by us. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy policies before providing them with Personal Information.

Information security

We maintain reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, use, alteration, or disclosure. However, no system, network, website, email transmission, or method of electronic storage is completely secure, and we cannot guarantee absolute security.

You are also responsible for helping protect your information, including by maintaining the confidentiality of your account credentials and using appropriate security measures on your own devices and networks.

Data breach

If we become aware of a security incident involving Personal Information, we may investigate the matter, take reasonably appropriate remedial measures, and provide notifications where required by applicable law. Where appropriate, we may notify affected individuals by email, by notice on the Website, or by other legally permitted means.

Changes and amendments

We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy, or such other act specified at that time, will constitute your consent to those changes.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

Contacting us

If you have any questions regarding the information we may hold about you or if you wish to exercise your rights, including requests to access, correct, delete, or limit the use of your Personal Information, please contact us using the details below:

https://primesystemsacademy.com/contact
support@primesystemsacademy.com

We may ask you to verify your identity before responding to your request. We will attempt to resolve complaints and disputes and make reasonable efforts to honor valid privacy requests in accordance with applicable law.

This document was last updated on March 8, 2026