Refund policy

This refund policy (“Policy”) applies to the primesystemsacademy.com website (“Website” or “Service”) and any of its related products, services, memberships, downloads, courses, communities, and other offerings (collectively, “Services”). This Policy is provided by Water Rock Media LLC, doing business as Prime Systems Academy (“Prime Systems Academy”, “we”, “us” or “our”).

We want you to feel confident in your purchase. Unless otherwise stated on the applicable sales page, checkout page, or offer terms, eligible purchases made through the Website may be covered by a 14 day refund period beginning on the date of purchase.

Eligibility for refunds

You may request a refund within 14 days of the original purchase date if you are not satisfied with the Service. To be considered, your request must be submitted within that 14 day period using the contact details listed below.

Refund eligibility may vary for certain Services if different terms are clearly stated at the time of purchase. For example, specific courses, bundles, memberships, coaching, live events, digital downloads, special promotions, or limited-time offers may be subject to different refund terms if those terms are presented before you complete your purchase.

Subscriptions and memberships

If you purchase a recurring subscription or membership, you may cancel future renewals at any time by submitting a request through our support form or by emailing us at support@primesystemsacademy.com. Cancellation requests should be submitted before your next renewal date to avoid future charges.

Canceling a subscription or membership stops future renewal charges but does not automatically create a refund for charges that have already been processed, unless you are otherwise eligible under this Policy or applicable law.

How refunds are issued

Approved refunds will generally be issued back to the original payment method used for the purchase. Processing times may vary depending on your payment provider or financial institution.

Non-refundable amounts

To the extent permitted by applicable law, we reserve the right to deny refund requests that fall outside the stated refund period, are inconsistent with the applicable offer terms, or involve abuse, fraud, chargeback misuse, or other conduct that violates our policies.

Changes and amendments

We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified.

Contacting us

If you have any questions, concerns, or requests regarding this refund policy, or if you wish to request a cancellation of a subscription or membership, please contact us using the details below:

https://primesystemsacademy.com/support
support@primesystemsacademy.com

This document was last updated on March 8, 2026